Order Tracking

Parcelforce -

If you place your order before 11:30am it will be despatched on the same day. If you place your order after 11:30am it will be despatched next working day. From the day of despatch delivery will take 1 working day for Parcelforce 24 and 2 working days for Parcelforce 48.

Deliveries take place between 8am and 6pm. If you are not available, a card will be left indicating if its been put in your hiding place, left with a neighbour or taken back to the depot or your local Post Office.

Parcelforce offers the following options:

1. Arrange a redelivery

2. Collect from the Parcelforce depot

3. Collect from your local Post Office (fee payable to Parcelforce)

4. Redirect the parcel to another local address (fee payable to Parcelforce)

You do not need a tracking code for the above options, just your house number and post code. If you would like the tracking code, please email us with your order number and we will provide you with the tracking code for your order.

Click Here for Parcelforce or Telephone 0844 800 4466

City Link

You can track your order by going to the City Link web site. In the tracking box (top left) please enter CAN followed by your order number. e.g. CAN12345

UK Mail Business Post

You can track your order by going to the UK Mail web site. In the Customer Reference box please enter CAN followed by your order number. e.g. CAN12345

Large freestanding fireplaces and pallets

Online tracking is not available for large fireplaces / pallet deliveries. (Argyll, Belgravia, Cadiz and Kansas). We will contact you by phone after you place your order to agree a delivery date

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